Privacy Policy

Last Updated: April 13th, 2026.

This privacy policy for Lao English School ("LES", "we", "us", and/or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services or products via laoenglishschool.com (the "Website"). By accessing this Website, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms & Conditions.

Information We Collect

Our privacy policy applies to all information we collect from you via our website.

When you visit the Website, we automatically collect certain information about your device, including your web browser, IP address, and time zone. We also collect information about the pages or products you view, what websites or search terms referred you to the Website, and how you interact with the Website. Not all of the information we collect may be personally identifiable.

We also collect information you provide directly to us. For example:

  • When you create an account
  • When you participate in any interactive features of the Services
  • When you subscribe to our newsletter
  • When you download our free resources
  • When you make a purchase
  • When you communicate with us
  • When you post or comment in the LES community

We collect Device Information using the following technologies:

  • Cookies: We use cookies solely to keep you logged in when you select 'Remember me' during login. You can disable cookies in your browser settings, though this may affect your ability to stay logged in.
  • Log files: Track actions occurring on the Website and collect data, including your IP address, browser type, referring pages, and date/time stamps.

When you make a purchase or attempt to purchase through the Website, all payments will be processed by our third-party service providers. Please refer to the "Sharing Your Information" section for more details. We do not store any of your financial account information.

Use of Information

We may use your information for the following purposes:

  • To provide, maintain, improve, and promote services, and products through our Website
  • To fulfill contracts we might have with you as part of any transaction or order involving our services or products
  • To contact, notify, deliver information to you about our services, products, and Website
  • To remember your login status when you select 'Remember me' during login
  • To analyse how the Website and dashboard are used in order to improve our services. This data is collected and processed internally and is not shared with any third parties.

Sharing Your Information

We may share your information with trusted third parties who perform services for us or on our behalf and require access to such information to do that work. They cannot use your information unless we have instructed them to do so. They will also not share your information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The third parties we may share information with include:

  • Team members who organize and operate Services on the Website
  • Payments, invoicing, and billing: Stripe
  • Server hosting: Hetzner
  • Email delivery: Mailjet

We may also share your information to comply with applicable laws and regulations.

Community

The LES community is accessible to paid members only. Any posts or comments you make within the community will be visible to other paid members. Your community content is not publicly accessible on the internet. Please be mindful of the personal information you choose to share in your posts and comments. Please note that posts and comments you make will remain visible to other members even after your membership ends. Your name and profile photo will still appear on your posts and comments, but your profile page will no longer be viewable by other members.

Your Rights

We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are a resident of the UK or EU, you have the right to access the information we hold about you and to ask that your information be corrected, updated, or deleted. To exercise this right, please reach out to us using the contact details below.

Children's Privacy

We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected information from children under 16 without verification of parental consent or legal guardians, we will take action to remove that information from our servers.

Changes

We may update this privacy policy from time to time for operational, legal, or regulatory reasons. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.

Contact

For more information about this policy, please contact us by e-mail at ginie@laoenglishschool.com.